Job Description

Hotel Front Desk Agent

Sunday River is seeking Hotel Front Desk Agents! Provide a warm welcome and fond farewell to each guest and create magic moments throughout the guests' stay. You will be on the front line, making great first impressions for our guests, providing information about the resort and local area, and offering a full range of hotel amenities and services to them. Responsibilities will also include settling guest accounts upon check-out, resolving guest issues, and completing special requests in accordance with our service values. We are seeking flex (FLX- extended season), full-time seasonal (FTS), part-time (PT), and temporary (Temp) Front Desk Agents to join us and help elevate every guest experience.

Responsibilities

Exceed guests' expectations throughout their stay
Go above and beyond to satisfy guests' needs to special requests
Assist all guests with any questions or concerns
Check guests in with a warm and friendly demeanor
Ensure accurate room reservations and room assignments across the hotel
Provide information to guests regarding all Sunday River products and services
Sell lift tickets and other products
Assist with phone inquiries
Run pre-arrival reports on a regular basis

Qualifications

High school degree or equivalent. Previous experience is preferred but not required.
Must be able to perform all duties and responsibilities of the position satisfactorily.

Compensation & Benefits

Wages range from $15.50 to $20 per hour, depending on experience, with opportunities for professional growth and advancement.
Eligibility for affordable Team Member housing.
FTS, PT, and Temp Team Members receive free ski and golf access, lessons and rentals, and resort discounts for dining, lodging, retail, and spa.
FLX (extended season) Team Members receive the above access and discounts and are also eligible for a benefits package including health insurance, 401(k) plan, HSA match, dental insurance, life insurance, vision insurance, PTO, and Ski and Golf benefits for their dependents.

Job Tags

Hourly pay, Full time, Temporary work, Part time, Seasonal work, Local area, Flexible hours

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